Duty Manager (Food & Beverage)

1w1 week ago

AccorCorpo

Singapore, SG · Full-time · S$54,000 – S$78,000

About this role

Accor, a world leader in the hotel industry present in 110 countries with over 5,500 hotels and 10,000 restaurants and bars, partners with one of the world’s leading airlines to manage lounge operations at Changi Airport. The Duty Manager (Food & Beverage) oversees day-to-day lounge operations with a focus on Food & Beverage. This role ensures smooth guest services, coordinates with department managers, and upholds service excellence, operational efficiency, and compliance with standards.

The Duty Manager supervises lounge operations for a seamless guest experience, serves as the point of contact for guest concerns, and coordinates with teams to maintain service standards. They monitor occupancy, cleanliness, and service flow, making real-time adjustments. Compliance with airport regulations, safety protocols, and hygiene standards is ensured daily.

Support staff through guidance, coaching, and on-the-spot training while handling incidents, emergencies, and irregular operations professionally. Work in a supportive and multicultural environment that welcomes everyone regardless of race, gender, or background. Coordinate with various departments for operational planning and efficiency.

Prepare shift reports and communicate updates to managers. Enjoy training and career development opportunities in a dynamic aviation lounge setting. Assist with staff scheduling and inventory checks to drive team success.

Requirements

Experience in Food & Beverage operations in hospitality or airline lounge, preferably in a supervisory or managerial role
Strong leadership, communication, and problem-solving skills
Excellent customer service orientation and ability to manage diverse teams
Familiarity with airport protocols, safety standards, and guest service systems
Ability to remain calm and professional under pressure
Flexibility to work shifts, weekends, and public holidays

Responsibilities

Supervise lounge operations to ensure a seamless guest experience
Serve as point of contact for guest concerns and feedback
Coordinate with various teams within the lounge to maintain service standards
Monitor lounge occupancy, cleanliness, and service flow, making real-time adjustments as needed
Ensure compliance with airport regulations, safety protocols, and hygiene standards
Support staff performance by providing guidance, coaching, and on-the-spot training
Handle incidents, emergencies, and irregular operations professionally and efficiently
Prepare shift reports and communicate key updates to the Manager and relevant departments