Shift Officer - Aircraft Turnaround Coordinator

1w1 week ago

Teleport

Sepang, MY · Full-time · MYR 42,000 – MYR 66,000

About this role

Teleport’s on a mission to move things across Southeast Asia by giving access to affordable, reliable cross-border delivery for businesses, as fast as next-day. The Shift Officer, Aircraft Turnaround Coordinator oversees end-to-end freighter aircraft turnaround operations for safe, compliant, on-time departures. This role applies discipline, precision, and smart thinking to create stability and efficiency.

During shifts, coordinate ground handling, cargo build-up/breakdown, ULD movements, and aircraft servicing to meet OTP targets. Ensure compliance with load control instructions, weight & balance, and approved load plans. Monitor ramp safety, GSE usage, and readiness for departure.

Act as operational lead, managing manpower, equipment, and coordination with flight crew, OCC, load control, warehouse, maintenance, customs, and security. Resolve bottlenecks, communicate delays, and handle irregular operations (IROPs). Promote safety culture and report hazards immediately.

Serve as primary point of contact for stakeholders during assigned shifts. Maintain shift logs, verify flight files, load sheets, NOTOCs, and submit reports. Contribute to long-term impact in a fast-paced airport environment.

Requirements

Strong decision-making skills in fast-paced airport environments
Operational awareness to manage irregular operations (IROPs)
Knowledge of ICAO, IATA standards, and regulatory compliance
Familiarity with ramp safety procedures and Ground Support Equipment (GSE)
Experience overseeing Dangerous Goods (DG) handling per IATA DGR
Ability to coordinate with flight crew, OCC, load control, and ground handling teams
Proficiency in preparing flight files, load sheets, NOTOCs, and cargo documentation

Responsibilities

Oversee freighter aircraft turnaround activities including arrival, unloading, loading, and departure
Coordinate aircraft parking bay allocation, ground handling activities, cargo build-up/breakdown, and ULD movements
Ensure compliance with load control instructions, weight & balance requirements, and approved load plans
Monitor aircraft servicing activities to meet on-time performance (OTP) targets
Ensure operations comply with ICAO, IATA, GCAA/CAA, airport authority regulations, and company SOPs
Manage manpower deployment, equipment allocation, and GSE utilization during assigned shifts
Serve as primary operational point of contact for freighter aircraft and liaise with stakeholders
Act as first responder during operational incidents, emergencies, or irregular operations (IROPs)