Dispatch Supervisor - Cabin Services

7w1 month ago

United Ground Express

Newark, US · Full-time · $52,000 – $72,000

About this role

The Dispatch Supervisor coordinates and communicates employee work assignments based on the immediate and consistently changing needs of the operation. This ensures proper placement of personnel and meets performance expectations in a dynamic aviation environment at Newark.

You will make independent decisions on employee work assignments and locations according to operational needs. Directing tasks professionally while promptly handling telephone and radio calls keeps the 24/7 cabin services operation running smoothly.

Daily reporting is completed thoroughly and accurately while projecting a positive image when responding to inquiries. Flexibility is essential to cover weekends, holidays, late nights, and early mornings as the schedule requires.

Strong leadership supports service-oriented performance and operational excellence. The role demands familiarity with FAA, TSA, and airline regulations while maintaining calm professionalism under pressure.

Requirements

Minimum of a high school diploma, GED or equivalent.
Ability to understand and communicate verbal and written instructions in English.
Detail-oriented with ability to perform multiple tasks and make independent decisions involving the operation.
Strong organizational and planning skills.
Strong leadership skills with the ability to motivate and coach others.
Goal-directed leader demonstrating service-oriented performance.
Familiar with all FAA/TSA/Airline/Company regulations.
Intermediate experience with MS Office Applications (Word, PowerPoint, Teams, Excel).

Responsibilities

Make independent decisions on employee work assignments and locations based on operational needs.
Direct employee work assignments in a professional and courteous manner.
Give direct orders to agents refusing an assignment while maintaining professionalism and remaining calm.
Promptly receive and respond to telephone and radio calls in a professional and timely manner.
Complete daily reporting thoroughly, accurately, and in a timely manner.
Project a positive image while responding openly, honestly, and timely to inquiries in a courteous manner.
Perform other duties as required.