Passenger Service Dispatcher

4w1 month ago

Bags Inc.

Orlando, US · Part-time · $30,000 – $40,000

About this role

Bags, a Metropolis company, is part of the largest mobility network in North America. The Passenger Service Dispatcher oversees daily operations, ensuring Wheelchair Assistants are directed to flights efficiently and timely. This role is critical for streamlining the travel experience from curbside to gate.

Day-to-day responsibilities include receiving and preparing tickets for the wheelchair crew and tracking job status via calls. The dispatcher relays work orders using telephones or two-way radios and performs clerical duties as needed. They also fill in for Wheelchair Assistants when necessary.

This position works as part of a team in a fast-paced airport environment. Continuous planning and timely communication are essential for effective operation. Employees must present a professional appearance, with no visible tattoos or piercings, and wear approved uniforms.

Bags offers the opportunity to be part of a company transforming travel across 4,000+ locations. With over 23,000 employees, the role provides a chance to grow in the aviation and mobility industry. The dispatcher plays a key part in ensuring every journey feels effortless.

Requirements

High school diploma/GED or equivalent work experience
Must be at least 18 years old
Available to work various shifts
Ability to obtain an Airport Badge
Ability to multi-task and meet attendance schedule with dependability
Skill in communicating using two-way radio and telephone equipment
Computer skills including Microsoft Office and internet; Excel experience preferred
Experience in dispatching and/or coordinating transportation routes for groups of people

Responsibilities

Oversee daily dispatching operations to ensure Wheelchair Assistants are directed to flights efficiently
Receive and prepare tickets at the start of the day and process them for the wheelchair crew
Receive calls from service crew throughout the day to track wheelchair location and job status
Perform general clerical duties including photocopying, faxing, mailing, and filing
Relay work orders, messages, and information to work crews using telephones or two-way radios
Primarily responsible for all occurrences related to dispatching wheelchair and walker vehicles
Fill in for Wheelchair Assistants as necessary to maintain coverage