Ramp Agent

1w1 week ago

FedEx Express

TW · Full-time · TWD 480,000 – TWD 720,000

About this role

At FedEx Express, we connect people and possibilities across more than 220 countries, linking 99 percent of the world’s GDP. As a Ramp Agent, you ensure the completion of defined processes and procedures to deadline with accuracy, completeness, and compliance to standards. Identify anomalies and resolve using judgment based on rules, escalating complex issues to senior team members.

Ramp Agents execute administrative and operational tasks including data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service in front-line operations. Ensure timely completion of processes while adhering to internal and external standards. Maintain safety protocols throughout all ramp operations.

Utilize appropriate communication methods to share information with customers, team members, and departments. Collaborate closely with the team and other departments for accurate information and timely processes. FedEx commits to a diverse, equitable, and inclusive workforce with equal opportunities for all.

Join a team with career mobility spanning the world, including advancement, location transfers, training, and leadership programs. Enjoy a total compensation package with competitive benefits, flexible work arrangements, and well-being support programs. Our people drive success in a responsive and adaptive environment.

Requirements

Ability to complete processes to deadline ensuring accuracy, completeness, and compliance
Judgment to identify and resolve anomalies based on rules and procedures
Effective communication with customers, team members, and departments
Compliance with internal processes, legislation, and regulations
Accuracy in data validation, reporting, and research
Team collaboration for process completion
Physical capability for ramp activities including lifting and outdoor work in all weather
Attention to safety protocols in aviation ramp environment

Responsibilities

Execute administrative and operational tasks such as data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service
Ensure timely completion of defined processes and procedures with accuracy, completeness, and adherence to standards
Identify anomalies as they arise and use judgment based on rules and procedures to resolve
Utilize appropriate communication methods to understand and share information with customers, team members, and other departments
Maintain ongoing compliance with FedEx processes, relevant legislation, external regulations, and predefined agreements
Validate and complete accurate and timely reporting, supporting research and collation of data
Collaborate closely with the team and other departments to ensure accuracy and timely completion
Adhere to safety protocols and ramp procedures