Duty Crew Controller

1w1 week ago

Qantas

Auckland, NZ · Full-time · NZ$85,000 – NZ$115,000

About this role

Jetconnect is a 100% owned subsidiary of Qantas with head office in Auckland and crew bases in Auckland and Wellington. We employ more than 650 people across New Zealand to provide Cabin Crew, Pilots and other aviation services to the Qantas Group. As Duty Crew Controller, you monitor, control and coordinate disruption management, schedule recovery and pro-active planning for Qantas operations.

You manage crew rosters, flight disruptions, crew transport and accommodation for New Zealand based Pilots and Cabin Crew. This fast-paced, dynamic operational role suits confident communicators who love solving problems and juggling priorities. Challenge yourself while taking pride in exceeding expectations in airline operations.

Work full-time on a 24/7 rotating roster based at Auckland Airport, representing New Zealand while flying the Qantas red tail. Deliver strong commercial outcomes and memorable experiences for customers traveling to and from our country. Run a world-class operation that brings our New Zealand workforce together.

We aim high, push to deliver best outcomes and learn from mistakes when things don’t go to plan. The Qantas Group is an equal opportunity employer embracing diversity and inclusion. If considering a career in airline operations, this is your opportunity to achieve the impossible.

Requirements

Ability to effectively analyze multiple operational issues and formulate solutions within restricted timeframes
Demonstrated ability to problem solve undertaking a collaborative approach through negotiation and communication
Ability to implement, analyze and formulate plans to minimize disruptions
General knowledge of airport operations and disruption management fundamentals
Ability to work without supervision, think logically and effectively in high-pressure environments
Excellent written and verbal communication skills
Flexibility to work shifts across a 24 hour/7-day roster

Responsibilities

Monitor, control and coordinate activities associated with disruption management
Manage schedule recovery and pro-active planning for Qantas operations
Manage crew rosters for New Zealand based Pilots and Cabin Crew
Handle flight disruptions, crew transport and accommodation
Analyze multiple operational issues and formulate solutions within restricted timeframes
Implement, analyze and formulate plans to minimize disruptions
Problem solve using a collaborative approach through negotiation and communication

Benefits

Part of the Qantas Group delivering the Qantas spirit
World-class operation with passion for safety, customer service and operational excellence
Equal opportunity employer committed to diversity and inclusion
Support or access requirements accommodated at application