Passenger Service Ramp Agent

1w1 week ago

Tyto Athene

Irving, US · Full-time · $35,000 – $45,000

About this role

Passenger Service Ramp Agents meet and greet customers with tickets and provide assistance to passengers as requested. They monitor ticket counter and self-service check-in queue activity. Agents assist with ticketing, boarding processes, gates, and baggage service.

Provide ground support for inbound and outbound aircraft, including baggage handling, mail and freight handling, and aircraft servicing. Drive motorized equipment and perform cleaning of aircraft interiors. Ensure smooth operations in terminal areas throughout shifts.

Greet passengers, clients, and airline personnel courteously while providing general information, directions, and flight details. Actively participate in the company's safety management system. Direct oversized luggage and summon security for difficult passengers as needed.

Maintain cleanliness of work areas, keep supervisors informed of issues, and project a positive image. Attend required meetings and inservices while adhering to company policies. Utilize equipment and resources conscientiously in a professional aviation environment.

Requirements

High School diploma or equivalent
Computer experience necessary
Previous Customer Service experience preferred
Must be 18 years of age or older
Must be able to read, write, understand and carry out instructions in English
Must be able to stand/walk in terminal area throughout the scheduled shift
Must be able to consistently push, pull and lift 50 to 70 lbs
Must pass pre-employment and random drug tests and complete a criminal background check

Responsibilities

Greet passengers, clients and airline personnel in a courteous and professional manner
Read and understand letters and numbers to accurately pre-screen passenger tickets and determine destinations
Provide general information to passengers, give directions and flight information
Assist with ticketing, boarding process, gates, and baggage service
Provide ground support including baggage handling, mail and freight handling, aircraft servicing, driving motorized equipment, and cleaning aircraft interiors
Actively participate in the company's safety management system
Direct large pieces of luggage, pets and other checked articles to oversize
Keep supervisor informed of needs and problems, maintain cleanliness of work area