Turnaround Coordinator (TRC) / Customer Service Agent (TP) - Part-Time

1w1 week ago

Pacific Aviation

San Francisco, US · Part-time · $48,200 – $60,000

About this role

Responsible for coordinating and carrying out activities related to various ramp duties while maintaining accurate and complete documentation. Act as a central point of contact with all involved teams. Ensure safe and efficient turnaround for aircraft operations.

Monitor customer safety during boarding and deplaning while assisting customers in a friendly and courteous manner. Comply with all requirements of airlines and authorities. Deliver processes within SLA standards and match station turnaround plan timings.

Coordinate turnaround activities with cleaners, aircraft search, fuelers, ramp and baggage handlers, food service trucks, and customer service staff. Monitor communication on aircraft arrivals, departures, and gate changes. Coordinate flight delay information with airline operations.

Compile daily log of aircraft turnaround activities and document unsafe operations for supervisor reporting. Provide ramp supervisor with onload/offload loading instructions as required. Follow departure and flight arrival phase procedures while complying with safety and airline policies.

Requirements

Fluent English communication skills
Strong verbal and written communication; active listening skills
Computer literacy and fast, accurate data entry
Calmness and solution-focus under pressure
Physical stamina to stand for extended periods and move throughout the terminal
Authorized to work in the U.S. and able to pass a background check and drug test

Responsibilities

Coordinate turnaround activities with cleaners, aircraft search, fuelers, ramp and baggage handlers, food service trucks, and customer service staff
Ensure safe and efficient turnaround by complying with airlines and authorities requirements
Monitor customer safety during boarding and deplaning
Assist customers in a friendly and courteous manner
Ensure processes are delivered within SLA standards and agreed times
Compile daily log of aircraft turnaround activities
Document and report any unsafe operations to supervisor
Provide ramp supervisor with onload/offload loading instructions as required