Critical Care Flight Dispatcher

1w1 week ago

Mercy Health

PE · Full-time · $45,000 – $65,000

About this role

Working under the direction of the Mercy Health Life Flight Network Director of Flight Operations, the Critical Care Flight Dispatcher receives requests for ground and/or air critical services via telephone and radio. They determine appropriate response, enter information in the Computer-Aided Dispatch System, and select and dispatch the appropriate unit(s) to the emergency.

Receives all incoming telephone inquiries for critical care assistance in a timely, professional, and courteous manner. Maintains professional radio and phone communication utilizing excellent customer service skills with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel. Triages all requests for transport and accurately enters required information into the Computer-Aided Dispatch System.

Activates transport teams and relays information concerning patient location and condition, initiating protocols for notification and destination. Demonstrates critical thinking when triaging transports and making decisions in an independent, high-stress environment. Maintains knowledge of policies, procedures, EMS regulations, and operational control requirements per 14CFR135.77.

Maintains records, documentation, and billing paperwork associated with patient transport. Participates in quality management, emergency-procedure testing, and annual Emergency Response Plan drills. Pursues certifications like Emergency Medical Dispatcher within 6 months and IAMTCS Certified Flight Communicator within 12 months.

Requirements

Basic Life Support (BLS) (required)
Emergency Medical Dispatcher (EMD) (required within 6 months of employment)
International Association of Medical Transport Communication Specialist (IAMTCS) Certified Flight Communicator (required within 12 months of employment)
Incident Command Service (ICS) Certifications: 100, 200 and 700 (preferred)
Ohio Paramedic (preferred)
High School Diploma/GED (required)
Associates Degree or higher (preferred)
Comprehensive understanding of operational control requirements for staffing an operational control center (Reference 14CFR135.77)

Responsibilities

Receives all incoming telephone inquiries for critical care assistance regarding patient transport in a timely, professional and courteous manner
Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel
Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System
Maintains all required records and other documentation associated with patient transport and ensures all billing paperwork is completed accurately
Activates transport teams and accurately relays information concerning the location and condition of the patient, initiates appropriate protocols regarding notification and determination of patient destination
Maintains knowledge of the Mercy Health Life Flight Network Emergency Response Plan and participates in quality management, emergency-procedure testing, and annual drills
Demonstrates a working knowledge of all policies, procedures and protocols for operation of Mercy Health Life Flight Network program and regulated transport activities
Demonstrates critical thinking abilities when triaging patient transports and making decisions in an independent and high stress environment