About this role
We are looking for a reliable Customer Service - Baggage Handler responsible for assisting passengers with the proper transportation of their luggage at Dulles International Airport. Baggage Handlers play a key role in ensuring smooth passenger experiences in a fast-paced aviation setting.
Day-to-day duties include meeting all arrivals and assisting passengers at baggage claim. Team members transport luggage to and from the outside sidewalk, main entrance, and inside ticket counter while handling oversized items like kennels and skis.
The work environment features moderate to high noise levels and exposure to all weather conditions inside and outside the airport terminal. Physical demands involve standing, walking, climbing stairs, and lifting up to 75 pounds or more for much of the shift.
ABM offers a comprehensive benefits package for Front Line Team Members. Employees must adhere to uniform standards, wear SIDA badge at all times, and follow security procedures.
Requirements
- Must be 18 years of age or older
- Must be able to communicate effectively through the English language
- Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks
- Ability to write routine reports and correspondence
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Must wear appropriate uniform and badge/ID at all times
- One (1) year of customer service or similar work experience preferred
Responsibilities
- Meet all arrivals and assist passengers at baggage claim
- Transport passenger luggage to and from the outside sidewalk or main entrance of the airport and the inside ticket counter
- Assist in the proper handling of oversized luggage, kennels, and skis
- Ensure passenger luggage is placed in the belt within the designated time frame
- Adhere to required security procedures and hazardous material handling requirements
- Maintain and restock baggage supplies and replenish tubs
- Maintain a clean, safe work area at all times
- Perform miscellaneous duties as assigned
Benefits
- Comprehensive benefits package
- Information about ABM’s benefits available at ABM Employee Benefits | Front Line Team Members
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