Flight Dispatcher

1w1 week ago

CAE

Mesa, US · Full-time · $65,000 – $90,000

About this role

Our Customer Service & Sales team is at the forefront of delivering excellence by managing relationships, leading proactive solutions, and elevating the client experience. Responsible for the safe, efficient, and effective dispatching of the flight schedule using training resources such as instructors, aircraft, classrooms, and simulators. Every interaction makes a difference in enhancing safety and readiness.

Maximize assets and mitigate cancellations while adhering to company and regulatory requirements. Perform dispatching activities that support operational continuity. Maintain compliance with all company policies and applicable regulations.

Coordinate with Training, Maintenance, and Customer Service teams to ensure efficient schedule execution and a collaborative environment. Partner with Maintenance to ensure inspections and repairs are completed appropriately. Provide excellent customer service to internal and external stakeholders.

Maintain regular collaboration across departments for effective schedule dispatching. Join us to grow your career and contribute to CAE’s global mission. Elevate the client experience through proactive solutions and strong situational awareness.

Requirements

1 to 2 years of relevant experience
Knowledge of planning and scheduling methodologies and systems
Strong communication and interpersonal skills
Well-developed analytical and conceptual skills with strong situational awareness
Ability to uphold policies and provide appropriate pushback when needed
Proficiency in MS Office (Word, Excel, PowerPoint)
Previous experience in a customer service-focused environment
Strong team orientation with the ability to work collaboratively across departments

Responsibilities

Dispatch the flight schedule safely, efficiently, and effectively using training resources such as instructors, aircraft, classrooms, and simulators
Maximize assets and mitigate cancellations while adhering to company and regulatory requirements
Coordinate with Training, Maintenance, and Customer Service teams to ensure efficient schedule execution
Partner with Maintenance to ensure inspections and repairs are completed appropriately
Provide excellent customer service to internal and external stakeholders
Maintain compliance with all company policies and applicable regulations
Perform dispatching activities that support operational continuity

Benefits

Comprehensive medical, dental, vision, and EAP plans
401(k) and employee stock purchase programs with CAE match
Generous paid time off, including parental leave and vacation
Company-paid life insurance, AD&D, short-term disability, and caregiver support
Voluntary legal coverage, long-term care, dependent life insurance, pet insurance, and FSA programs
Additional programs supporting healthy work-life balance and personal and professional well-being