MOC Duty Manager

1w1 week ago

TUI

Luton, GB · Full-time · £55,000 – £75,000

About this role

As our MOC Duty Manager, you'll lead a team of technical specialists providing 24/7 support to TUI's global aircraft operations. You'll ensure our fleet remains safe, reliable and ready to deliver unforgettable holiday experiences to millions of customers.

You'll manage the 24/7 Maintenance Operations Centre team, providing leadership and technical guidance for continuous operational support across TUI's global fleet. Coordinate complex AOG situations, making critical decisions on maintenance actions, parts procurement and recovery plans to minimize disruption.

Serve as the primary interface between Engineering, Flight Operations and Commercial teams during technical incidents, ensuring clear communication and aligned decision-making. Oversee troubleshooting activities for in-service defects, guiding your team in providing expert technical advice to flight crews and engineers worldwide.

Monitor fleet technical status, deferred defects and maintenance planning to optimize aircraft availability while maintaining the highest safety standards. Develop and mentor MOC Engineers, building technical capabilities while fostering a collaborative culture focused on operational excellence and continuous improvement.

Work is something you do, not somewhere you go, with a healthy work-life balance in a dynamic environment. Access the TUI Learning Hub to level-up and reach your ambitions, broaden your network through global projects, and get involved with local charity initiatives like the TUI Care Foundation.

Requirements

Extensive aircraft maintenance experience with a CAA/EASA B1/B2 license and proven leadership in an operational engineering environment
Excellent technical knowledge across multiple aircraft types with strong troubleshooting abilities and AOG recovery experience
Sound decision-making skills with the ability to assess operational risk and make timely judgments under pressure
Experienced with maintenance management systems like AMOS, with understanding of planning functions and modification control
Outstanding communication skills with the ability to explain complex technical situations clearly to diverse stakeholders
Adaptable and resilient with willingness to support operations at short notice, including potential overseas travel when required

Responsibilities

Manage the 24/7 Maintenance Operations Centre team, providing leadership and technical guidance while ensuring continuous operational support across TUI's global fleet
Coordinate complex AOG situations, making critical decisions on maintenance actions, parts procurement and recovery plans to minimize disruption
Serve as the primary interface between Engineering, Flight Operations and Commercial teams during technical incidents, ensuring clear communication and aligned decision-making
Oversee troubleshooting activities for in-service defects, guiding your team in providing expert technical advice to flight crews and engineers worldwide
Monitor fleet technical status, deferred defects and maintenance planning to optimize aircraft availability while maintaining the highest safety standards
Develop and mentor MOC Engineers, building technical capabilities while fostering a collaborative culture focused on operational excellence and continuous improvement

Benefits

Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support, and more
Flexible working with a healthy work-life balance in a dynamic working environment
Access the TUI Learning Hub to level-up and reach your ambitions
Broaden your network through intercultural collaboration and opportunities to work on global projects and teams
Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation