Operations Control Intern

9w2 months ago

AirSprint

Calgary, CA · Internship · C$44,000 – C$44,000

About this role

The Operations Control Intern role offers hands-on learning experience in the aviation industry. Interns support the Operations Control team with primary focus on flight following. They monitor active and scheduled flights to ensure safe, efficient, and compliant operations, gaining exposure to travel coordination and flight support as required.

Daily tasks include tracking flight locations and statuses, providing timely updates to Owner Services and Duty Managers. Interns maintain awareness of weather and operational impacts, escalating issues promptly. They coordinate with third-party providers like FBOs, customs, and slots on changes and timings.

This role suits humble team players ready to pitch in anywhere needed. Thrive in a fast-paced, agile environment with strong multi-tasking and time management. Demonstrate great judgment, analytical thinking, and adaptability to changes.

Proactively communicate updates for owner logistics and passenger needs. Escalate irregularities per procedures and ensure information accuracy across systems. Assist with flight support, crew travel, and additional tasks assigned by the Operations Control Manager.

Join a team passionate about aviation excellence and exceptional service. Benefit from a culture valuing diversity, equity, inclusion, anti-racism, and reconciliation. Focus on safety and collaborative goals shapes the work environment.

Requirements

High School Diploma or equivalent
Enrolled in a post-secondary education program
Intermediate proficiency in Microsoft Office (Outlook, Excel, Word)
Restricted Operator Certificate (ROC-A); training provided if not obtained
Communicate effectively in English, both verbally and in writing
Highly organized with strong multi-tasking and time management skills
Thrive in a fast-paced and agile environment
Good analytical thinking, judgment, and decision-making skills

Responsibilities

Monitor the location and status of all active and scheduled flights, ensuring detailed and timely updates to Owner Services team and Duty Managers
Monitor the status and progression of active and scheduled flights, providing timely and accurate updates to internal teams
Maintain awareness of weather and operational impacts, escalating potential issues to the Duty Manager
Update and coordinate with third-party providers (e.g., FBOs, customs, slots/PPRs) regarding changes and estimated arrival/departure times
Proactively communicate updates to the Owner Services team to support owner-specific logistics and passenger communication
Escalate and respond to operational irregularities in accordance with established procedures
Ensure accuracy of information across systems and communications
Assist with operational tasks, including flight support and crew travel, as needed

Benefits

Work with a great team toward common goals with passion for excellence
Respect, honour, and celebrate employee diversity through core values of Community and People
Focused on equity, diversity, inclusion, anti-racism, and reconciliation
Strong emphasis on safety