Passenger Service Ramp Agent

4w1 month ago

Menzies

Albany, US · Full-time · $32,000 – $40,000

About this role

Since 1833, Menzies has grown into a critical partner in the global aviation industry, delivering time-critical logistics at over 300 locations across 65 countries. At the heart of our business is our people, and we are seeking a dedicated Passenger Service Ramp Agent to join our team in Albany.

In this role, you will support both passenger service and ramp operations to ensure safe, efficient, and on-time aircraft handling. You will assist with baggage handling, aircraft servicing, passenger assistance, and coordination of ground support activities while maintaining excellent customer service and compliance with airport safety regulations.

You will work closely with gate agents, dispatchers, supervisors, and flight crews in a fast-paced airport environment. Your ability to respond quickly to operational changes, flight delays, and irregular operations will be key to keeping flights on schedule and passengers satisfied.

Menzies is committed to providing a safe working environment, and you will take reasonable care of the health, safety, and wellbeing of yourself and others. This role offers the opportunity to build a career in aviation operations with a global industry leader.

Requirements

High school diploma or GED
Must be 18 years of age or older
Ability to operate ground support equipment safely
Ability to communicate effectively with gate agents, dispatchers, supervisors, and flight crews
Customer-focused attitude and professionalism in all interactions
Ability to respond quickly to operational changes and flight delays
Willingness to comply with company substance misuse policy and regular testing

Responsibilities

Load and unload passenger baggage, cargo, and aircraft supplies safely and efficiently
Assist with aircraft arrivals and departures, including marshaling, chocking, and ground equipment setup
Transport baggage and cargo between terminals, aircraft, and designated airport locations
Provide passenger assistance, including wheelchair support, gate assistance, and customer service as needed
Assist passengers with boarding, deplaning, and connecting flight information when required
Operate ground support equipment such as belt loaders, baggage carts, tugs, and tow equipment safely
Ensure baggage is handled accurately and delivered to the correct flights
Follow all airport safety procedures, TSA regulations, and company policies