Airport Operations Control Specialist

1w1 week ago

Greater Toronto Airports Authority

Toronto, CA · Temporary · C$90,000 – C$90,000

About this role

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson a global leader in airport performance, customer care and sustainability. Approximately 2,100 GTAA employees innovate to create a next-generation airport, striving for the most uplifting, safe and efficient experience for passengers while championing prosperity for people, community and aviation partners.

As a Specialist, Airport Operations Control, reporting to the Manager, Airport Operations Control, you will answer and respond to telephone calls and radio channels, handling emergency response and demand maintenance requests. You will dispatch resources as required, provide status updates, and monitor multiple airport monitoring systems based on established operating procedures.

You will act as a central point of contact for airport communications, monitoring radio channels and phone lines, operating CAD program to track events, and determining appropriate responders while keeping management and stakeholders informed. You will monitor events, record status, perform follow-up actions, and escalate as required.

You will train new personnel on the job individually and process ad hoc requests from the airport community. As a GTAA employee, access amazing benefits including retirement planning, comprehensive group health benefits, employee assistance programs, paid leave, education and training, plus recognition and rewards programs. Join us to put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

Requirements

A minimum of four (4) years of experience in an operational environment, preferably within aviation, emergency services, or a call center/dispatch setting
Experience in a maintenance management environment is considered an asset
Demonstrated experience in customer service, interacting with stakeholders, multi-tasking, strong computer and computer keyboarding skills
An acceptable level of computer keyboarding skills, obtaining a minimum of 35 words per minute with 90% accuracy
Experience working with a CAD (computer aided dispatch) or related software is preferred
A post-secondary school education or an acceptable combination of education and/or experience
Able to obtain and retain Transport Canada Security Clearance
Knowledge of standard Emergency Response Procedures, Airport Maintenance Protocols and Standard Operations Procedures

Responsibilities

Answer and respond to telephone calls and radio channels with call types varying between emergency response and demand maintenance requests
Dispatch resources as required and provide status updates based on established operating procedures
Monitor and interpret multiple airport monitoring systems and react to information received based on established standard operating procedures
Act as a central point of contact for airport communications by monitoring multiple radio channels and phone lines
Operate CAD (computer aided dispatch) program to track events and determine the appropriate responder(s) or resource to attend to an operational activity
Keep impacted management and stakeholders informed
Monitor the event, record event status and perform follow up actions to determine the status of incomplete events and report findings
Train new personnel on the job on an individual basis and review and process ad hoc requests from the airport community for action