Crew Controller

1w1 week ago

SAS

Solna, SE · Full-time · SEK 500,000 – SEK 700,000

About this role

As a Crew Controller at SAS, you step straight into the heart of daily operations in the Operations Control Center (OCC). Your decisions ensure the right crew is in the right place at the right time across SAS Scandinavia, SAS Link, and SAS Connect. If you thrive in a fast-paced, time-critical environment, solving complex challenges calmly, this role fits.

You safeguard operational quality, punctuality, and cost efficiency by keeping crew rosters legal, robust, and optimized. Handle short-term disruptions, traffic issues, and ad hoc changes while minimizing impacts through effective tracking and decisions. Monitor KPIs, secure qualifications, and coordinate recovery to reduce unmanned flights.

Work closely with OCC functions like Crew Management, Roster Maintenance, Crew Support, Training Planning, and Resource Planning. The team ensures safe, punctual operations in a dynamic environment. Collaboration drives stable daily operations and effective disruption management.

SAS offers professional development in an international, fast-paced setting dedicated to employee growth. Benefits include discounted travel worldwide and health & wellness access with a renovated gym offering complimentary classes. Influence the pulse of aviation for real.

Requirements

Minimum 3 years of experience from operational airline environments or similar complex, real-time operational organizations
Experience in crew control, crew planning, operations control, or equivalent roles
Strong understanding of regulations, collective agreements, and internal policies related to flight operations and staffing
Strong IT proficiency and confidence working in operational systems (experience with CMS or similar tools is an advantage)
Post-secondary education in aviation, logistics, operations management, or equivalent relevant professional experience
Fluency in English and at least one Scandinavian language (Swedish, Norwegian, or Danish), written and spoken
High integrity and strong sense of responsibility
Ability to manage multiple parallel tasks in time-critical, high-pressure situations

Responsibilities

Continuously optimize planned crew resources focusing on safety, quality, punctuality, regularity, and cost efficiency
Develop and implement solutions to short-term operational disruptions, traffic disturbances, and ad hoc schedule changes
Minimize the impact of irregularities on crew through effective tracking, system usage, and decision making
Safeguard compliance with Operations Manuals, collective agreements, internal policies, and regulatory requirements
Monitor KPIs, proactively identify improvement areas, and support performance development
Secure crew qualifications and training execution for cabin and flight deck crew to avoid productivity loss
Monitor deviations from released schedules and coordinate recovery actions to reduce unmanned flights

Benefits

Extensive opportunities for professional development in an international, fast-paced environment
Travel perks including discounted travel opportunities around the world with SAS
Health and wellness benefits including a newly renovated gym with complimentary classes