Associate Director, IOCC Operations and Performance

10w2 months ago

Greater Toronto Airports Authority

Toronto, CA · Full-time · C$180,000 – C$240,000

About this role

The Greater Toronto Airports Authority (GTAA) is a dynamic place to work, innovating to make Toronto Pearson a global leader in performance, customer care, and sustainability. The Associate Director, IOCC Operations & Performance connects enterprise strategy to day-to-day execution. This senior role harmonizes decision rights across functions for safe, predictable operations.

Oversee resource allocation and airport flow using real-time dashboards and predictive analytics to balance demand across stands, aprons, and taxiways. Maintain common situational awareness and achieve A-CDM KPIs like milestone conformance and TOBT/TSAT adherence. Lead development of early-warning indicators and disruption-management playbooks.

As a senior leader in the IOCC, foster cross-partner collaboration through governance forums and reinforce operational standards. Ensure end-to-end flow of people, baggage, and aircraft with predictive insights for partners. Champion seamless operations across airside, landside, terminal, baggage, and de-icing.

Grow and thrive alongside passionate individuals in a fast-growing company dedicated to community and innovation. Enjoy comprehensive benefits including flexible retirement with employer matching and voluntary savings options. Benefit from a flexible hybrid work environment, continuous learning, and a meaningful rewards program.

Requirements

Expertise in A-CDM processes and KPIs including milestone conformance, TOBT/TSAT adherence, and pre-departure sequencing
Proficiency with real-time dashboards, predictive analytics, and decision-support tools for airport flow
Experience managing airside, landside, terminal, baggage, and de-icing operations
Knowledge of disruption-management playbooks and early-warning indicators for weather and demand surges
Ability to drive cross-partner collaboration and governance in aviation operations
Strong background in maintaining situational awareness and data integrity in control centers
Leadership in optimizing end-to-end flow of people, baggage, and aircraft

Responsibilities

Lead all real-time IOCC operations across airside, landside, terminal operations, baggage, customer experience, and de-icing
Translate enterprise strategy into day-of-operations decision-making, aligning priorities, actions, and recovery plans
Own A-CDM performance, including milestone conformance, TOBT/TSAT adherence, and pre-departure sequencing
Oversee real-time resource orchestration and airport flow management using dashboards and predictive analytics
Ensure unified situational awareness across the IOCC by validating data integrity and escalating risks
Activate early-warning indicators and operational playbooks to mitigate disruption risks
Monitor and optimize end-to-end flow of people, baggage, and aircraft for sustained throughput

Benefits

Opportunity to grow, develop, and thrive within a dynamic, fast-growing company
Comprehensive benefits including flexible retirement program with employer matching
Voluntary savings options such as RRSP, TFSA, and Non-Registered Savings Plans
Flexible hybrid work environment
Continuous internal and external learning opportunities
Meaningful reward and recognition program