Duty Crew Controller

1w1 week ago

Qantas

Auckland, NZ · Full-time · NZ$85,000 – NZ$115,000

About this role

Jetconnect, a 100% owned subsidiary of Qantas, employs over 650 people across New Zealand to provide Cabin Crew, Pilots and aviation services. As a Duty Crew Controller, you’ll be at the centre of Qantas’ day-of-operations, playing a key role in managing disruption, recovering schedules, and supporting proactive operational planning.

You’ll coordinate and control crew activity in real time, including managing rosters, flight disruptions, and crew transport and accommodation for New Zealand-based Pilots and Cabin Crew. This fast-paced, high-impact role requires thriving under pressure, solving complex problems, and balancing multiple priorities in a constantly changing environment.

Based at Auckland Airport on a full-time, shift-based 24/7 rotating roster, you’ll own disruption recovery where your judgement, speed and teamwork matter. Join a world-class operation that delivers the Qantas spirit from the heart of New Zealand, representing our beautiful country.

Build a career in airline operations by making critical decisions that directly keep the flying program moving. Qantas is committed to helping you grow while encouraging diversity and supporting charities and environmental initiatives.

Requirements

Rapidly assess multiple, competing operational issues and make sound decisions within tight timeframes
Proven problem-solving capability with a calm, collaborative approach through clear communication and effective negotiation
Experience implementing, reviewing, and adapting plans to minimise disruption and support schedule recovery
Solid understanding of airport operations and disruption management principles (highly desirable)
Confidence working autonomously, thinking logically and decisively in a fast-paced, high-pressure environment
Strong written and verbal communication skills to articulate operational impacts and decisions
Flexibility to work shift patterns across a 24/7 rotating roster

Responsibilities

Be at the heart of real-time airline operations and make decisions that keep the flying program moving
Own disruption recovery in a high-impact role
Coordinate and control crew activity in real time
Manage rosters for New Zealand-based Pilots and Cabin Crew
Handle flight disruptions and support schedule recovery
Arrange crew transport and accommodation
Support proactive operational planning

Benefits

Part of the Qantas Group delivering world-class operations
Equal opportunity employer encouraging diversity and applications from all backgrounds
Supports charities and environmental initiatives
Committed to helping build your career in airline operations