Lead Passenger Service Ramp Agent

Since 1833, Menzies has been driven by people, passion, and pride, evolving into a critical partner in global aviation with operations at over 300 locations across 65 countries. As a Lead Passenger Service Ramp Agent in Albany, you will oversee daily ramp operations to ensure the safe, efficient, and timely handling of aircraft, baggage, cargo, and passenger support services.

In this role, you will lead and coordinate the activities of ramp agents during assigned shifts, assigning daily work tasks and providing operational direction. You will monitor aircraft arrival and departure activities to ensure on-time performance, assist with aircraft marshalling, pushback, wing walking, and towing operations as required, and ensure proper baggage handling procedures are followed to minimize damage and mishandled baggage.

You will serve as the primary point of contact for frontline ramp agents, providing leadership, training, and operational guidance while maintaining compliance with airline, airport, customer, and regulatory requirements. You will conduct pre-shift briefings, communicate operational updates, and coordinate with airline representatives, operations personnel, and other airport departments to resolve service issues.

This position offers the opportunity to train and mentor new employees on ramp procedures, safety practices, and customer service expectations, while also assisting supervisors with staffing needs, attendance monitoring, and performance feedback. You will complete operational reports, incident documentation, and shift logs, and respond to operational irregularities, flight delays, and emergency situations.