Dispatch Agent - Senior

5w1 month ago

FedEx

Morādābād, IN · Full-time · INR 400,000 – INR 600,000

About this role

FedEx is seeking a Senior Dispatch Agent to ensure the accurate and timely completion of defined processes and procedures in Moradabad. This role is critical to maintaining compliance with internal and external standards while supporting the global aviation logistics network.

Day-to-day responsibilities include identifying anomalies as they arise and using judgment based on rules and procedures to resolve issues. Complex matters are escalated to senior team members, ensuring smooth operations within a fast-paced aviation environment.

As part of FedEx Express, you join a team with possibilities that span the world, offering advancement opportunities and location transfer potential. The work environment emphasizes accuracy, attention to detail, and collaborative problem-solving.

FedEx is committed to building a diverse, equitable, and inclusive workforce, providing career mobility and development programs. This role is an excellent opportunity to grow within a global industry leader that values its people above all.

Requirements

Accuracy and attention to detail.
Proficiency in Microsoft Office and PC skills.
Planning and organizing skills.
Interpersonal skills.
Problem-solving skills.
Ability to identify and resolve anomalies using defined rules and procedures.

Responsibilities

Complete defined processes and procedures to ensure accuracy, completeness, and compliance with relevant standards.
Identify anomalies as they arise and apply judgment based on rules and procedures to resolve issues.
Escalate complex issues to senior team members for resolution.
Use Microsoft Office and PC skills to perform daily dispatch tasks.
Plan and organize workflow to meet deadlines consistently.
Maintain interpersonal skills to collaborate effectively across teams.
Employ problem-solving skills to address operational challenges in real time.