Executive - Airport Operations Control Centre (AOCC)

9w2 months ago

Malaysia Airports Holdings Berhad

Sepang, MY · Full-time · MYR 72,000 – MYR 144,000

About this role

The Executive, together with the AODM, ensures KLIA and klia2 function effectively as a 24-hour reporting, monitoring, coordinating, and command centre. They ensure compliance with operational and emergency procedures, coordinating implementation for smooth airport operations.

Monitor overall day-to-day operations of KLIA and klia2 on a 24-hour shift basis to ensure safety and efficiency. Follow up and ensure closure of all reported complaints and maintenance issues from stakeholders. Prepare periodic reports on operational status and recommend improvements for service effectiveness.

Update MA Sepang Management on any abnormality or incident disrupting operations. In crisis situations, run necessary checklists to ensure action sequences are complied with. Coordinate and communicate with internal and external stakeholders to implement procedures per policy during daily operations.

Analyze information, data, and passenger forecasts to improve decision-making, driving implementations like PRS and Single Token. Gather, analyze, and interpret data for hourly and daily reports. Develop backup procedures and deploy resources per AEP to manage crises effectively.

Engage in strategy and planning by evaluating business processes for efficiency. Conduct programme evaluations for lessons learned and ensure prompt stakeholder communication. Demonstrate people management through directing teams, monitoring work, and fostering continuous improvement.

Requirements

Thorough knowledge in managing airport operations
Ability to perform monitoring and coordination of airport functions
Proficiency in compliance with operational and emergency procedures
Skills in crisis management and checklist execution
Experience analyzing data for operational reports and decision-making
Capability to coordinate stakeholders during day-to-day and crisis operations
Understanding of Airport Emergency Plan (AEP) for resource deployment

Responsibilities

Monitor overall day-to-day operations of KLIA and klia2 on 24-hour shift basis to ensure safety and efficiency
Follow up and ensure closure of all reported complaints and maintenance issues
Prepare periodic reports to management on operational status and make recommendations for improvements
Update MA Sepang Management on status of operations pertaining to abnormalities or incidents
Run necessary checklists in crisis situations to ensure compliance with action sequences
Analyze information, data, and passenger forecasts to drive operational decision-making like PRS and Single Token
Resolve operational issues using real-time information and problem-solving skills
Coordinate and communicate with internal and external stakeholders to implement procedures per policy