Transportation Dispatcher

5w1 month ago

gategroup

US · Full-time · $58,240 – $58,240

About this role

This role serves as the primary administrative support for a major airline client's operations, ensuring that every flight departure is fully prepared and on schedule. As a Transportation Dispatcher, you will be the central link between the kitchen, the ramp, and the flight deck, coordinating the delivery of meals and supplies to aircraft.

Day-to-day, you will analyze data from custom computer screens to prepare driver run sheets for each flight, assign drivers to specific gates and flights, and monitor kitchen departure times. You will also serve as a quality assurance specialist, verifying that cooler and meal contents meet customer specifications, and track all flight, gate, and meal order changes in real time.

This position operates in a fast-paced warehouse and ramp environment at Newark Liberty International Airport, working closely with unit employees and directly with the client. You will periodically rotate between scheduled shifts and vacation relief shifts, and may be required to function in a warehouse environment while maintaining composure under pressure.

As a back-up supervisor when that individual is on the ramp, you will relay flight changes to drivers, direct workflow, and resolve customer problems. This role offers the opportunity to develop deep expertise in aviation logistics and build a strong rapport with a major airline client.

Requirements

H.S. diploma required; Associate's degree preferred
2+ years of general work experience in an office or warehouse facility
1 year of experience directing the work of others
Able to drive on the ramp (must be 21+ with a valid driver's license)
Able to multi-task in a hectic environment and keep calm under high pressure
Detail oriented with ability to compile data from multiple sources with a high degree of accuracy
Able to work with a minimum of supervision in an off-site environment and make independent decisions
Driven to document and improve processes

Responsibilities

Analyze data from custom computer screens and prepare driver run sheets for each flight
Assign drivers to gates and flights
Serve as the quality assurance specialist, ensuring that contents of coolers and/or meals meet customer specifications
Monitor driver's kitchen departure time
Track all flight, gate, meal order and other changes in flights
Serve as back-up supervisor when that individual is on the ramp by relaying changes in flights to drivers on the ramp, directing work flow and resolving customer problems
Check that drivers have completed their run sheets accurately and that all times, aircraft changes, service levels and quantities meet customer specifications
Answer and log customer calls, concerns and complaints and make recommendations to resolve on-going issues