Ramp Agent

1w1 week ago

FedEx Express

Ho Chi Minh City, VN · Full-time

About this role

FedEx Express connects people and possibilities across more than 220 countries, linking 99 percent of the world’s GDP. As a Ramp Agent, join a diverse team leveraging talents to respond to customer challenges and adapt to change. FedEx is an equal opportunity employer committed to a diverse workforce.

Execute administrative and operational tasks such as data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service in front-line operations. Ensure timely completion of processes with accuracy, completeness, and adherence to standards. Identify anomalies, apply judgment to resolve issues, and escalate complex matters as needed.

Utilize communication methods to share information effectively with customers, team members, and departments. Collaborate closely to ensure accuracy and timely processes. Adhere to safety protocols, contributing to a safe working environment for all.

Expect career mobility with opportunities for advancement, location transfers, training, and leadership programs. Enjoy a total compensation package including flexible work arrangements and well-being support. FedEx offers equal opportunities, fairness, and respect to all applicants.

Requirements

One (1) year of related work experience
Accuracy & Attention to Detail
Microsoft Office & PC Skills
Planning & Organizing Skills
Interpersonal Skills
Problem Solving Skills

Responsibilities

Execute administrative and operational tasks such as data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service
Ensure timely completion of defined processes and procedures with accuracy, completeness, and adherence to standards
Identify anomalies and apply judgment to resolve issues, escalating complex matters to senior team members
Utilize appropriate communication methods to understand and share information effectively with customers, team members, and departments
Maintain ongoing compliance with FedEx processes, relevant legislation, external regulations, and predefined agreements
Validate and complete accurate and timely reporting, supporting research and collation of data
Collaborate closely with the team and other departments to ensure accuracy of information and timely processes
Adhere to safety protocols and regulations, contributing to a safe working environment

Benefits

Career mobility and development including advancement, location transfers, training, and leadership programs
Total compensation and benefits package with flexible work arrangements
Programs to support well-being
Commitment to diverse, equitable, and inclusive workforce
Equal opportunities and fairness regardless of background
Reasonable accommodations for physical and mental disabilities