Dispatch Agent Senior

5w1 month ago

FedEx

Agra, IN · Full-time · INR 400,000 – INR 600,000

About this role

As a Dispatch Agent Senior at FedEx in Agra, you will be responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. This role is critical to maintaining the smooth flow of aviation operations and supporting our global network.

In your day-to-day work, you will identify anomalies as they arise and use judgement based on rules and procedures to resolve issues. For complex challenges, you may escalate to senior team members, ensuring that all dispatch activities meet FedEx's high standards for safety and reliability.

You will join a team that values career mobility and development, with opportunities for advancement and location transfer across the world. FedEx is committed to building a diverse, equitable and inclusive workforce, offering equal opportunities, fairness and respect to all team members.

This role offers the chance to grow within a global leader in transportation and supply chain services. With access to training and leadership programs, you can build a long-term career while contributing to the success of a world-class aviation operation.

Requirements

Accuracy and attention to detail
Microsoft Office and PC skills
Planning and organizing skills
Interpersonal skills
Problem-solving skills
Ability to work under pressure and meet deadlines
Knowledge of aviation dispatch procedures and regulations

Responsibilities

Complete defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with internal and external standards
Identify anomalies as they arise and use judgement based on rules and procedures to resolve issues
Escalate complex issues to senior team members for resolution
Maintain accuracy and attention to detail in all dispatch-related tasks
Utilize Microsoft Office and PC skills to manage dispatch documentation and data
Plan and organize daily dispatch activities to meet operational deadlines
Apply problem-solving skills to address operational challenges in real time

Benefits

Career mobility and development opportunities, including advancement and location transfer
Training and leadership programs to support professional growth
Competitive benefits package with opportunities for flexible work arrangements
Programs to support well-being
Commitment to a diverse, equitable, and inclusive workplace