Dispatch Agent - Senior

5w1 month ago

FedEx

IN · Full-time · INR 400,000 – INR 600,000

About this role

As a Senior Dispatch Agent at FedEx, you are responsible for completing defined processes and procedures to strict deadlines, ensuring accuracy, completeness, and compliance with internal and external standards. This role is central to aviation operations, requiring keen attention to detail and the ability to identify anomalies as they arise.

Day-to-day, you will use your judgement to resolve routine issues based on established rules, escalating more complex matters to senior team members. You will rely on Microsoft Office and PC skills to manage data, plan and organize daily dispatch activities. This ensures smooth coordination across teams.

You will join a global team committed to building a diverse, equitable, and inclusive workforce, where fairness and respect are paramount. FedEx offers a supportive environment with opportunities for location transfer and advancement. Your contributions are valued regardless of background.

FedEx invests in your growth through career mobility, training programs, and leadership development. We provide a total compensation and benefits package, including flexible work arrangements and well-being programs to support you long-term. This commitment ensures you can build a lasting career.

Requirements

Accuracy and attention to detail in all tasks.
Proficiency in Microsoft Office and PC skills.
Strong planning and organizing skills.
Ability to identify anomalies and apply judgement based on rules to resolve issues.
Capability to meet strict deadlines while maintaining compliance.
Sound decision-making and problem-solving skills.
Familiarity with aviation dispatch operations and procedures.

Responsibilities

Complete dispatch processes and procedures to meet deadlines, ensuring accuracy and compliance with internal and external standards.
Identify anomalies in operational data and resolve using established rules and procedures.
Escalate complex issues to senior team members for resolution.
Coordinate with ground crew, pilots, and other departments to ensure smooth daily flight operations.
Maintain accurate records and documentation per regulatory and company requirements.
Utilize Microsoft Office and PC skills for data entry, reporting, and scheduling.
Plan and organize dispatch activities to optimize workflow and meet operational targets.

Benefits

Career mobility and development opportunities, including location transfer, training, and leadership programs.
Total compensation and benefits package with competitive offerings.
Opportunities for flexible work arrangements.
Programs designed to support well-being.
Opportunities for advancement within a global company.