Dispatch Agent - Senior

5w1 month ago

FedEx

Cochin, IN · Full-time · INR 500,000 – INR 800,000

About this role

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. You identify anomalies as they arise and use judgement based on rules and procedures to resolve, escalating complex issues to senior team members.

Daily tasks include processing flight dispatch documentation, coordinating crew schedules, and monitoring real-time operational data. You ensure all activities align with regulatory requirements and company policies, maintaining meticulous attention to detail throughout.

FedEx fosters a diverse, equitable, and inclusive work environment where fairness and respect are paramount. You will collaborate with a global network of professionals, supported by a culture that values your contributions and offers equal opportunities for all.

Join FedEx for unmatched career mobility and development, with opportunities for advancement and location transfer across the world. Benefit from training and leadership programs, as well as a total compensation package including competitive benefits and flexible work arrangements.

Requirements

Accuracy and attention to detail
Proficiency in Microsoft Office and PC skills
Planning and organizing skills
Interpersonal skills
Problem-solving skills
Ability to work under pressure and meet deadlines

Responsibilities

Complete defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with internal and external standards
Identify anomalies as they arise and use judgement based on rules and procedures to resolve operational issues
Escalate complex matters to senior team members when necessary
Process flight dispatch documentation and coordinate crew schedules
Monitor real-time operational data and ensure alignment with regulatory requirements
Maintain accurate records and reports using Microsoft Office and PC skills
Communicate effectively with pilots, ground crew, and cross-functional teams

Benefits

Career mobility and development opportunities including location transfer and leadership programs
Total compensation and benefits package with competitive benefits
Opportunities for flexible work arrangements
Programs to support well-being
Commitment to diversity, equity, and inclusion
Reasonable accommodations for team members with disabilities