Lead Baggage Handler

5w1 month ago

ABM Industries

Denver, US · Full-time · $46,800 – $46,800

About this role

This Lead Baggage Handler position at Denver International Airport oversees all aspects of special services operations, directing shifts and employee groups to ensure efficient baggage handling. The role requires a reliable, customer-focused individual who can effectively interact with passengers and provide excellent service in a fast-paced aviation environment.

Day-to-day responsibilities include supervising the operation, coordinating shift activities, and providing on-site recurring training as required. The Lead acts as a liaison between American Airlines and contract staff, ensuring seamless communication and teamwork under demanding operational conditions.

Working the BSO Lead shift from 5pm to 1:30am, including weekends and holidays, this role demands flexibility and decisiveness. If a flight is delayed, the candidate must be willing and able to stay until all flights are completed for the day, making adaptability essential.

ABM is one of the world's largest providers of integrated facility and infrastructure solutions, with over 100,000 team members delivering essential services across aviation and other sectors. This position offers a solid opportunity for someone entering or returning to the workforce with limited experience, and ABM is a military and veteran friendly employer.

Requirements

Must be 18 years of age or older
Proficient in reading and writing in English
Ability to communicate clearly and professionally with passengers
Basic computer skills
Strong sense of responsibility and commitment to the job
Must be able to work rotating shifts, weekends, and holidays
Must be decisive and able to work under stressful conditions
One year of lead or supervisory experience preferred

Responsibilities

Oversee all aspects of the operation relating to special services
Direct shift coordination and manage employee groups
Provide on-site recurring training as required
Act as liaison between American Airlines and contract staff
Lead and motivate employees to work as a team under demanding operational conditions
Ensure all flights are completed, including staying for delayed flights
Communicate clearly and professionally with passengers

Benefits

Comprehensive benefits package offered by ABM
Military and veteran friendly employer
Opportunity for individuals entering or returning to the workforce with limited experience