In-Flight Services Manager

About this role

Requirements

• Beneficial: at least three years professional experience in customer service
• Resilience and readiness for multi-day absences from home (valid unrestricted EU passport required)
• Ability to act quickly, organized, independently, and improvise in unplanned situations
• Strong communication and team skills plus customer and service orientation
• Careful conscientious work style with groomed friendly confident appearance
• Excellent organizational and administrative skills
• Proficient in MS Office, very good English and fluent German spoken and written
• Valid reliability check, unrestricted flight fitness, and valid Medical; Class B driver's license required

Responsibilities

• Prepare and execute in-flight service
• Ensure passenger safety on board
• Support pre- and post-flight preparations including cabin cleaning
• Independently organize catering and compile meals
• Optimize cabin work processes
• Support ground service operations
• Independently prepare for audits including coordination of documents and processes
• Perform efficient office organizational and administrative tasks with high responsibility

Benefits

• kununu Top Company (4.4 of 5 stars, fifth year in a row)
• Multicultural team with openness, appreciation, and eye-level interaction
• Variety of trainings and on-the-job development opportunities
• Exclusive Cessna Business Jets (max. 8 passengers)
• 13 monthly salaries
• Lunch allowance up to 780 Euro per year
• Childcare subsidy up to 600 Euro per year
• Financial support for private pension