Assistant Crew Controller - Part-Time

1w1 week ago

TUI

Luton, GB · Part-time · £28,000 – £35,000

About this role

Thrive in a fast-paced dynamic environment, solving complex business problems by joining as Assistant Crew Controller. Become part of a team in the heart of Operations, responsible for delivering the airline operation for Pilots and Cabin Crew. Utilise resources as efficiently as possible while ensuring compliance with legal and industrial agreements and budgetary restrictions alongside outstanding customer service.

Serve as the first point of contact for the Flight Deck and Cabin Crew community within TUI Airways. Maintain and amend changes to the crew community's live roster, ensuring the flying programme stays on track. Work closely and collaboratively with the Operations team and other key stakeholders.

The TOCC operates on a 24/7 basis 365 days per year with shift-based work covering day and night shifts spanning weekends and Bank Holidays. The Airline Division is a real hub of activity keeping aircraft in the sky to reach dream locations. Enjoy huge variety across departments from Customer Delivery to Flight Operations to Safety and Compliance.

This permanent part-time opportunity is offered as part of a job-share. Access the TUI Learning Hub to shape your career and broaden your network through global projects. Get involved with local charity and sustainability initiatives like the TUI Care Foundation.

Requirements

Proven experience within a fast paced operational environment
Experience of working with policy and legislative agreements
Creative problem solver able to consider alternatives and arrive at logical decisions
Comfortable with ambiguity and working under pressure in a reactive environment
Previous experience in a customer service based role
Process and detail orientated with excellent organisational skills
Strong inter-personal and communication skills with ability to influence
Enthusiastic ambassador of change who makes suggestions for improvement

Responsibilities

Serve as the first point of contact for Flight Deck and Cabin Crew community
Maintain and amend changes to the crew community's live roster
Ensure the flying programme is maintained through efficient resource utilisation
Collaborate closely with Operations team and key stakeholders within TUI
Comply with legal and industrial agreements for crew rostering
Adhere to budgetary restrictions while delivering outstanding customer service
Monitor crew availability and handle roster disruptions in real-time
Coordinate pilot and cabin crew assignments to support airline operations

Benefits

Attractive remuneration and discretionary bonus schemes
Generous travel benefits and extensive health and well-being support
Flexible working encouraging healthy work-life balance in a dynamic environment
Access the TUI Learning Hub to level-up and reach ambitions
Broaden network through intercultural collaboration and global projects
Involvement in local charity and sustainability initiatives like TUI Care Foundation