Senior Flight Attendant Manager

1w1 week ago

Madison Square Garden Entertainment Corp.

Farmingdale, US · Full-time · $190,000 – $260,000

About this role

Madison Square Garden Entertainment Corp. (MSG Entertainment) leads in live entertainment, delivering experiences at venues like Madison Square Garden, Radio City Music Hall, and The Chicago Theatre. The role leads the flight attendant function with responsibility for standards, performance, and operational consistency across cabin operations. It establishes a self-sufficient, high-performing cabin program aligned with company expectations while operating in a flying capacity.

This position ensures cabin operations are structured, scalable, and consistently executed, balancing direct involvement with functional ownership. Daily efforts include leading hiring, training, development, and performance management of flight attendants. It also involves establishing cabin service standards, procedures, and operating practices.

The leader oversees passenger profile systems, vendor relationships for provisioning, and partnerships with flight operations for staffing and scheduling. Quality assurance, audits, and compliance with regulatory requirements maintain high standards. The role operates on complex trips and directs a disciplined, accountable team.

Continuous improvement initiatives evolve the cabin program for options-driven, no-fail service across aircraft and crews. This supports UHNW environments with consistent execution. The position fosters scalability in private aviation operations.

Requirements

10–15+ years of experience in Part 91 private aviation, including progressive leadership responsibilities
Demonstrated experience supporting UHNW service environments with consistent, high-level execution
Completion of formal corporate flight attendant training (e.g., FACTS, FlightSafety, or equivalent)
Current safety certifications including CPR, AED, and First Aid
Advanced expertise in culinary standards, provisioning strategy, and service program development, with formal or practical culinary training
Proven ability to hire, develop, and manage high-performing flight attendant teams
Experience establishing and maintaining operational procedures, service standards, and training programs
Strong understanding of regulatory requirements and ability to ensure compliance across the function

Responsibilities

Lead all aspects of the flight attendant function, including hiring, training, development, and performance management
Establish, maintain, and evolve cabin service standards, procedures, and operating practices
Ensure consistent execution of an options-driven, no-fail service model across all aircraft and crews
Oversee development and maintenance of passenger profile systems to support continuity and alignment of service delivery
Develop and manage vendor relationships supporting provisioning and onboard service delivery
Partner with flight operations leadership to align staffing, scheduling, and operational priorities
Conduct quality assurance, audits, and continuous improvement initiatives across the cabin program
Operate in a flying capacity as required, including leading complex or high-priority trips