Cabin Crew Development Manager

2w2 weeks ago

Qantas

Perth, AU · Full-time · A$120,000 – A$160,000

About this role

As Cabin Crew Development Manager, you will lead and inspire a large Cabin Crew team based in Perth, supporting them through key operational moments. You’ll drive a culture of safety, service and wellbeing while managing employment relationships. Proactively address performance, conduct, attendance and engagement to empower crew delivering exceptional customer experiences.

This high-volume, high-impact role requires flexibility with early starts, weekend and public holiday work, plus a rotational on-call roster. Maintain high standards and contribute to continuous improvement initiatives. Champion Jetstar values while supporting operational excellence at Perth Domestic Terminal.

Join the team of extraordinary people taking off together day in day out, flight after flight. Our people are the real jet stars at Jetstar, operating 3,000 flights weekly to nearly 40 destinations. Foster positive relationships, culture and values in a dynamic aviation environment.

Takeoff professionally with opportunities to dip into new roles, stopover in another position, or move up quicker. Enjoy famous Jetstar discounts across the Qantas Group and partner network for you, your partner and kids. Join a fun, driven team where work feels like a holiday and teammates help each other soar.

There’s a place for everyone at Jetstar with Employee Network Groups creating an inclusive culture. We welcome applications from anyone who wants to takeoff with us, valuing diversity of ideas and experiences. Reach out if you have support or access requirements.

Requirements

Experience managing a large team, preferably in a Cabin Crew capacity
Proven ability to provide direction, motivation and support to a remote and dynamic workforce
Demonstrated leadership and interpersonal skills with an innovative approach to performance management and development
Excellent communication skills with the ability to influence, build relationships and adapt to different audiences
Strong strategic and organisational skills to manage multiple competing priorities and stakeholders
Sound judgement, proactive thinking and fit-for-purpose solutions to meet an ever-changing customer and employee landscape
Ability to work flexibly to meet operational requirements

Responsibilities

Lead and manage a large Cabin Crew team, fostering positive relationships, culture and values
Prioritise crew wellbeing and alignment with safety and service goals
Manage employment relationships, proactively addressing performance, conduct, attendance and engagement
Empower crew to consistently deliver exceptional customer experiences
Support team through key operational moments
Maintain high standards and contribute to continuous improvement initiatives
Champion Jetstar values while supporting operational excellence
Participate in rotational on-call roster

Benefits

Opportunities to grow and elevate your career at Jetstar
Jetstar discounts across the Qantas Group and partner network for you, partner and kids
Join a fun, driven team where work feels like a holiday
Employee Network Groups fostering inclusive and supportive culture
Support for access requirements