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Qantas

Deputy Manager - Cabin Crew In-Flight Training & Checking

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Qantas

Sydney, AU · Full-time · A$130,000 – A$170,000

About this role

Founded in 1920, Qantas is Australia’s largest airline operating regional, domestic, and international services via Qantas and Jetstar brands. The Deputy Manager, In-Flight Training & Checking Long Haul supports the Manager by leading day-to-day delivery and coordination of the Cabin Crew Line Training and Checking program. Operating under strategic direction, the role ensures effective execution across fleets and bases.

This position focuses on developing, standardising, and calibrating Cabin Crew Line Trainers and Line Checkers. It drives quality assurance and continuous improvement for consistent, competency-based, compliant, and audit-ready training outcomes. As a senior subject matter expert, the Deputy Manager provides coaching and operational leadership to trainers and checkers.

The role plays a key operational leadership part in supporting delivery and improvement of Cabin Crew Line Training & Checking. The Manager retains system ownership, regulatory representation, and final authority, with escalations handled through strong leadership. It maintains high standards of capability and performance across the system.

Join Qantas, an equal opportunity employer encouraging diversity, Aboriginal and Torres Strait Islander peoples, and all backgrounds to apply. Play a part in the Qantas story within a supportive organisation backing charities and environmental initiatives. Full-time permanent position based in Sydney, Melbourne, or Brisbane.

Requirements

  • Extensive experience in operational Cabin Crew roles
  • Significant experience as a Cabin Crew Line Trainer and/or Line Checker desirable
  • Demonstrated experience in coaching, mentoring and capability development in operational or training environments
  • Relevant aviation, training or education qualifications, or equivalent professional experience
  • Certificate IV in Training & Assessment (or equivalent) desirable
  • Strong understanding of competency-based training and assessment principles
  • Sound knowledge of regulatory requirements, operating manuals and SOPs
  • High emotional intelligence and ability to manage performance conversations constructively

Responsibilities

  • Lead and execute Cabin Crew Line Training & Checking operations across Long Haul Fleets
  • Support delivery of line training and checking activities
  • Develop, standardise and calibrate Cabin Crew Line Trainers and Line Checkers
  • Drive quality assurance and continuous improvement in training outcomes
  • Ensure training and checking are consistent, competency-based, compliant with regulatory requirements, and audit-ready
  • Provide coaching, professional guidance and operational leadership to trainers and checkers
  • Manage day-to-day coordination under the Manager’s strategic direction and delegated authority

Benefits

  • Full-time permanent position
  • Based in Sydney, Melbourne or Brisbane
  • Equal opportunity employer encouraging diversity
  • Supports charities and environmental initiatives