Cabin Crew Base Manager

2w2 weeks ago

Qantas

Singapore, SG · Full-time · S$180,000 – S$280,000

About this role

Lead the newly established Singapore Cabin Crew base as Cabin Crew Base Manager, driving operational excellence and engagement. Oversee day-to-day operations and ensure alignment with safety, service, and performance standards. Support crew members across International operations while managing a team of Crew Leadership Managers and Crew Experience Managers.

Work closely with airport teams and stakeholders to deliver seamless operations. Manage local budgets and implement business plans supporting transformation and cost initiatives. Drive crew engagement, operational excellence, and customer experience outcomes in a dynamic aviation sector.

Foster a culture of safety and service through active engagement with unions, regulatory agencies, and third-party partners. Promote strong team performance and service excellence in a 24/7 environment. Collaborate to achieve what was thought impossible amid constant adaptation and change.

Join Qantas for benefits extending beyond travel, including heavily discounted flights from day one. Enjoy career growth with on-the-job training, coaching, and formal opportunities. Develop personally and professionally in a team that encourages creativity and passion.

Requirements

Extensive people leadership experience
Strong track record in managing large, customer-focused teams in a 24/7 environment
Experience designing and implementing commercial operations and business strategies
Deep understanding of industrial relations, including working with unions and regulatory bodies
Proven capability in people management, change leadership, and commercial negotiations
Sound business acumen with a strategic mindset and focus on delivering results
Ability to lead, influence, and inspire high-performing teams in an operational environment
Right to live and work in Singapore

Responsibilities

Lead the Singapore Cabin Crew base and drive operational excellence
Oversee day-to-day operations ensuring alignment with safety, service, and performance standards
Manage a team of Crew Leadership Managers and Crew Experience Managers
Support crew members across International operations
Drive crew engagement and customer experience outcomes
Work closely with airport teams and stakeholders to deliver seamless operations
Manage local budgets and implement business plans for transformation and cost initiatives
Engage with unions, regulatory agencies, and third-party partners to ensure compliance

Benefits

Heavily discounted Qantas flights to London, Australia, and across the network from day one
Upgrade to premium cabins when space is available
Eligible travel companions enjoy discounted flights
On-the-job training and coaching from day one
Formal training opportunities for development
Career growth with endless professional directions