Head of Cabin Crew Training

1w1 week ago

Etihad Airways

Abu Dhabi, AE · Full-time · AED 700,000 – AED 1,100,000

About this role

The Head of Cabin Crew Training is a senior leadership role responsible for shaping and leading the delivery of Cabin Crew training across the airline. It ensures the airline’s service ambition, brand promise, and premium proposition translate into high-quality customer experiences. The position provides strategic leadership across safety and service training delivery.

Day-to-day involves leading and governing delivery of initial, recurrent, and enhancement programmes for consistent execution. Translate service strategy into effective training, embedding competence, behaviours, standards, and service rituals. Use delivery insights, operational feedback, and customer data to drive continuous service elevation.

Work closely with training design, innovation, inflight service, and operational stakeholders to align training with premium standards and evolving needs. Champion innovation by adopting new tools, technologies, and experiential methods for enhanced engagement. Ensure scalable, efficient models balancing premium outcomes with optimal resource use.

Set expectations for instructor capability and role-model behaviour to reinforce standards. Provide oversight of training performance, identifying risks and opportunities for strategy. Represent cabin crew training at senior governance forums on service capability and improvements.

Join Etihad Airways shaping global aviation's future from Abu Dhabi hub. Contribute to Journey 2030 doubling fleet, expanding network, and growing people. Become part of a vision where the world is your workplace.

Requirements

Bachelor’s degree level education
Minimum of 12 years’ experience within the airline operation (aviation) industry
At least 5 years in a senior management role leading teams
Extensive airline cabin crew experience strongly preferred
Solid foundation in inflight service delivery and premium service standards
Expertise in customer experience execution within aviation
Proven leadership in safety and service training delivery
Knowledge of cabin crew training programmes and regulatory standards

Responsibilities

Shape and contribute to the cabin crew training strategy, aligning with brand positioning and premium service ambition
Lead and govern delivery of cabin crew training across initial, recurrent, and enhancement programmes
Translate service strategy into effective training delivery, embedding competence, behaviours, standards, and service rituals
Partner with Training Design, Innovation, and Service stakeholders to evolve training frameworks and curricula
Drive continuous service elevation through training using insights, feedback, and customer data
Champion innovation in training delivery with new tools, technologies, and experiential methods
Ensure training models support scale, efficiency, and premium service outcomes
Provide strategic oversight of service training performance and represent at senior governance forums

Benefits

Shape the future of global aviation from Abu Dhabi hub
Contribute to Journey 2030 ambition doubling fleet and expanding network
Grow with a team driving excellence in premium service
Join a vision where the world is your workplace and extraordinary experiences take flight