Lead Flight Attendant

1w1 week ago

Madison Square Garden Entertainment Corp.

New York City, US · Full-time · $83,000 – $175,000

About this role

Madison Square Garden Entertainment Corp. (MSG Entertainment) leads in live entertainment with venues like Madison Square Garden, Radio City Music Hall, and Beacon Theatre. The Lead Flight Attendant serves as lead cabin authority on assigned trips, accountable for service execution, cabin coordination, and passenger experience. Ensures consistent, controlled service aligned with standards across trip profiles.

This hands-on role combines direct execution with real-time leadership, maintaining full responsibility for cabin performance. Translate passenger profiles into structured, adaptable service plans, including menu presentation and parallel preparation. Operate within an options-driven, no-fail model emphasizing preparation depth and execution flexibility.

Direct and coordinate internal and contract flight attendants to uphold consistency, timing, and presentation standards. Interface with Executive Assistants and stakeholders to align expectations before and during trips. Oversee provisioning, vendor coordination, and quality control for assigned trips.

Maintain cabin environment control amid dynamic conditions while providing real-time guidance and mentorship. Reinforce standards and execution discipline through hands-on leadership. Sustain working knowledge of passenger profiles to meet highest expectations in private aviation.

Requirements

8–12+ years of experience in Part 91 private aviation
Demonstrated experience supporting UHNW passengers in high-demand environments
Completion of formal corporate flight attendant training (e.g., FACTS, FlightSafety, or equivalent)
Current safety certifications including CPR, AED, and First Aid
Advanced capability in culinary execution, menu planning for alignment, and flexible onboard preparation
Advanced experience in provisioning strategy

Responsibilities

Lead cabin operations on assigned trips, maintaining accountability for execution, timing, and overall service flow
Translate passenger profiles and trip requirements into structured, adaptable service plans, including menu presentation
Operate within an options-driven, no-fail service model, ensuring depth of preparation and flexibility in execution
Direct and coordinate flight attendants (internal and contract) to maintain consistency, timing, and presentation standards
Interface with Executive Assistants and key stakeholders to align expectations and requirements prior to and during trips
Oversee provisioning approach for assigned trips, including vendor coordination and quality control
Maintain control of the cabin environment during dynamic or changing conditions
Provide real-time guidance and mentorship to reinforce standards and execution discipline