Critical Care Flight Dispatcher

1w1 week ago

Mercy Health

Lima, US · Part-time · $48,000 – $68,000

About this role

Working under the direction of the Mercy Health Life Flight Network Director of Flight Operations or delegate, the Critical Care Flight Dispatcher receives requests for ground and/or air critical services via telephone and radio. They determine appropriate response, enter information in the Computer-Aided Dispatch System, and select and dispatch the appropriate unit(s) to the nature of the emergency.

Receives all incoming telephone inquiries for critical care assistance regarding patient transport in a timely, professional and courteous manner. Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel. Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System.

Maintains all required records and documentation associated with patient transport and the operation of the Communication Center. Activates transport teams and relays information concerning the location and condition of the patient. Demonstrates critical thinking abilities when triaging patient transports and making decisions in an independent and high stress environment.

Demonstrates a working knowledge of all policies, procedures and protocols for operation of Mercy Health Life Flight Network program and regulated transport activities. Maintains knowledge of the Mercy Health Life Flight Network Emergency Response Plan and participates in quality management, emergency-procedure testing, and annual drills. Has comprehensive understanding of operational control requirements as necessary in staffing an operational control center.

Requirements

Basic Life Support (BLS) (required)
Emergency Medical Dispatcher (EMD) (preferred, but required within 6 months of employment)
International Association of Medical Transport Communication Specialist (IAMTCS) Certified Flight Communicator (preferred, but required within 12 months of employment)
Incident Command Service (ICS) Certifications: 100, 200 and 700 (preferred)
Ohio Paramedic (preferred)
High School Diploma/GED (required)
1 year of experience in Emergency Medical Systems or healthcare/public safety related field (required)

Responsibilities

Receives all incoming telephone inquiries for critical care assistance regarding patient transport in a timely, professional and courteous manner
Maintains professional radio and phone communication utilizing excellent customer service skills when interacting with administration, transport teams, requesting agencies, hospital staff, physicians, and public safety personnel
Triages all requests for transport and accurately enters all required information into the Computer-Aided Dispatch System
Maintains all required records and other documentation associated with patient transport and/or the operation of the Communication Center
Maintains updated knowledge of all communications equipment to operate and request service calls when appropriate
Activates transport teams and accurately relays information concerning the location and condition of the patient
Maintains knowledge of the Mercy Health Life Flight Network Emergency Response Plan and participates in quality management, emergency-procedure testing, and annual Emergency Response Plan drills
Demonstrates critical thinking abilities when triaging patient transports and making decisions in an independent and high stress environment