Dispatcher - Air Communications

1d1 day ago

Advocate Aurora Health

Mint Hill, US · Full-time · $36,000 – $56,000

About this role

This full-time Dispatcher role supports air medical transport operations at Mint Hill Med Center. The position manages communications for critical patient transfers using rotating 12-hour day shifts.

Daily work involves processing transport requests, tracking aircraft status, and relaying updates between pilots, medical crews, and receiving facilities. Strict adherence to hospital standards and aviation protocols is required throughout each shift.

The role operates within a structured air communications center that coordinates emergency and non-emergency flights. Team members maintain continuous radio and phone contact while documenting all activity in real time.

Opportunities exist to develop specialized skills in medical aviation dispatch and regulatory compliance. Consistent full-time scheduling supports long-term career growth in this specialized field.

Requirements

Ability to work rotating 12-hour shifts on a full-time schedule
Strong attention to detail for accurate documentation and tracking
Familiarity with radio communications and dispatch systems
Capacity to manage multiple transport requests under time pressure

Responsibilities

Adheres to the general hospital standards and aviation communication protocols
Receives and processes air medical transport requests from referring facilities
Coordinates flight schedules and relays real-time updates to pilots and medical teams
Tracks aircraft positions and monitors weather or operational changes affecting missions
Maintains accurate logs of all communications and transport activity
Ensures compliance with FAA and hospital safety regulations during dispatch operations