Manager Cabin Crew Support Team & Administration

2w2 weeks ago

Qantas

Sydney, AU · Full-time · A$140,000 – A$180,000

About this role

As Manager CCST and Administration, you will lead the Cabin Crew Support Team (CCST), delivering high-quality operational and administrative support as the first point of contact for both Long Haul and Short Haul Cabin Crew. You will have end-to-end accountability for the Cabin Crew department’s administrative functions, ensuring accurate, timely and compliant processing of all crew-related matters. Acting as the subject matter expert for the CCST function supports this critical role.

Operating in a fast-paced environment, you will balance competing priorities while identifying risks, trends and opportunities to improve processes, systems and efficiency across the CCST and Administration portfolio. You will work closely with key stakeholders to ensure compliance, operational readiness and continuous improvement. This involves shaping efficient processes for the Cabin Crew business.

You will enable our corporate teams to perform at their best, strengthen crew recognition initiatives, and uplift capability across the Cabin Crew business. The permanent opportunity is based at our Mascot Head Office. You'll join a team where creativity and passion are encouraged to dream big and deliver successfully.

Your development is a priority with on-the-job training, coaching and formal training opportunities. The Qantas Group supports career growth in many directions with endless destinations. Enjoy the Qantas employee benefits program extending beyond travel, including flexible leave options.

Requirements

7+ years' experience working in complex operational or administrative environments
Strong understanding of regulatory and compliance obligations within complex operating environments
Excellent stakeholder management and influencing skills
Proven ability to manage multiple priorities, meet deadlines and deliver high-quality outcomes
Experience in business and data analysis, and process design, with strong attention to detail
Demonstrated experience driving process improvement and operational efficiencies
Experience working with frontline workforces, interpreting policy and recommending practical solutions
Strong team leadership capability, including the ability to build a positive and high-performing team

Responsibilities

Lead the Cabin Crew Support Team, delivering exceptional service to our Cabin Crew
Deliver high-quality operational and administrative support as the first point of contact for Long Haul and Short Haul Cabin Crew
Manage end-to-end accountability for the Cabin Crew department’s administrative functions
Ensure accurate, timely and compliant processing of all crew-related matters
Act as subject matter expert for the CCST function
Work closely with key stakeholders to ensure compliance, operational readiness and continuous improvement
Identify risks, trends and opportunities to improve processes, systems and efficiency
Strengthen crew recognition initiatives and uplift capability across the Cabin Crew business

Benefits

Heavily discounted air travel within Australia and across the globe, both for you and your family and friends
Exclusive deals on accommodation and holidays
18 weeks paid parental leave plus superannuation payments on all paid and unpaid parental leave until your child turns 1
Additional purchased leave options
On the job training and coaching
Formal training opportunities