Assistant Crew Controller

1w1 week ago

TUI

Luton, GB · Full-time · £28,000 – £35,000

About this role

Do you thrive in a fast paced dynamic environment, solving complex business problems? Joining TUI Airways as Assistant Crew Controller places you in the heart of Operations. Work alongside the team delivering airline operations for Pilots and Cabin Crew, utilising resources efficiently while complying with legal and industrial agreements.

The TOCC operates 24/7, 365 days per year on shift patterns covering day (7:30am-7:30pm) and night (7:30pm-7:30am) shifts, including weekends and Bank Holidays. Serve as the first point of contact for Flight Deck and Cabin Crew communities. Maintain and amend the live crew roster to ensure the flying programme continues smoothly.

Collaborate closely with the Operations team and key stakeholders within TUI. The Airline Division is a hub of activity keeping aircraft in the sky for customer dream locations. Enjoy variety across departments like Customer Delivery, Flight Operations, Safety and Compliance.

Build a career with huge variety and stakeholders to learn from. Access the TUI Learning Hub to shape ambitions and broaden networks through global projects. Engage in community initiatives like the TUI Care Foundation as the UK’s Best Leisure Airline.

Requirements

Proven experience within a fast paced operational environment
Experience of working with policy and or legislative agreements
Creative problem solver, able to consider alternatives and arrive at a logical decision
Comfortable with ambiguity and working under pressure in a reactive environment
Previous experience in a customer service based role
Process and detail orientated with excellent organisational skills

Responsibilities

Serve as the first point of contact for Flight Deck and Cabin Crew communities within TUI Airways
Maintain and amend changes to the crew community's live roster, ensuring the flying programme is maintained
Work closely and collaboratively with the Operations team and other key stakeholders within TUI
Utilise crew resources as efficiently as possible
Ensure requirements comply with legal and industrial agreements
Meet budgetary restrictions whilst maintaining outstanding customer service

Benefits

Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health and well-being support
Flexible working to encourage a healthy work-life balance with a dynamic working environment
Access the TUI Learning Hub to level-up and reach ambitions
Champion intercultural collaboration and opportunities to work on global projects and teams
Get involved with local charity and sustainability initiatives like the TUI Care Foundation