Crew Controller

1w1 week ago

Virgin Australia

Brisbane, AU · Full-time · A$85,000 – A$115,000

About this role

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’, with a team passionate about customer experience, safety, diversity and inclusion.

In this permanent full-time role, you will be part of the Crew Control team operating 24/7 with 12-hour day and night shifts on a lifestyle roster 4,5,5. The team manages network disruption and coordinates Cabin Crew and Pilot rosters. You will work closely with the Manager Crew Tracking from Brisbane Head Office in Southbank.

As a Crew Controller, ensure all flights are correctly resourced compliantly before take-off and assess cost versus on-time performance in crew recovery solutions. Provide input to process improvement initiatives and raise safety matters through relevant reporting tools. Demonstrate strong teamwork in a flexible environment handling changing priorities and disruptions.

We’re committed to looking after you with industry-leading benefits including heavily discounted air travel and flexible working arrangements. Enjoy wellness support, comprehensive Employee Assistance Program and Dress for Your Day freedom. We encourage applications from diverse backgrounds including Indigenous Australians, people with disability and LGBTQI+ community.

Requirements

Strong teamwork skills and ability to collaborate effectively with colleagues
Flexible approach and ability to manage changing priorities, unplanned disruptions, and competing deadlines
Demonstrated understanding of airline or similar logistical operations
Ability to participate in a rotating on-call roster whilst demonstrating high level of service
Understanding of Sabre AirCrews
Excellent problem-solving and organisational skills
Demonstrated experience in developing and maintaining positive relationships with all stakeholders
Proficient in MS Office suite of programs

Responsibilities

Ensure all flights are correctly resourced in a compliant manner before take-off
Assess cost versus on-time performance and customer benefit within all crew recovery solutions
Provide input to process improvement initiatives
Raise safety matters through relevant reporting tools
Manage network disruptions for Cabin Crew and Pilot rosters
Coordinate crew scheduling on a 24/7 rotating shift basis

Benefits

Heavily discounted air travel for you and your loved ones including $1000 worth of travel credits per year
Flexible working arrangements including work hours and work from home
Discounts on travel insurance, car hire, accommodation and experiences worldwide
Discounted Virgin Australia Lounge membership
Hospitality, retail, technology, beauty services and wellness discounts
Wellness support including the betterme digital wellbeing platform
Comprehensive Employee Assistance Program for physical, mental, social and financial support
Dress for Your Day freedom to wear appropriate attire