Regional Manager - Cabin Crew

3w3 weeks ago

Qantas

Melbourne, AU · Full-time · A$140,000 – A$180,000

About this role

The Regional Manager, Cabin Crew VIC & SA provides regional leadership and development of Cabin Crew to deliver Jetstar Cabin Crew Operations strategies. This high-visibility role manages large crew cohorts across international and domestic operations in Melbourne, Avalon and Adelaide. It drives cultural change and capability uplift at all levels through coaching Cabin Crew Development Managers.

Translate strategic plans into actionable activities for the team while initiating plans to meet financial, customer and people performance metrics. Manage escalations on rostering, service disruptions, compliance and customer complaints. Oversee performance management including absenteeism and case management.

Develop leadership skills in direct reports to achieve business objectives and champion safety leadership with local execution. Participate in a rotational 24x7 on-call roster adhering to critical incident management principles. Foster a consistent approach to supporting frontline team members across the region.

Jetstar offers opportunities to takeoff professionally, grow your career and move up quicker. Enjoy famous Jetstar discounts across the Qantas Group and partners for you and your family. Join a fun, driven team where people takeoff together and help teammates soar.

Requirements

Previous experience managing a large industrialised workforce or similar
Experience in dealing and working with unions and highly regulated environments
Strong consultation skills and ability to interact with all levels of an organisation
Strong people leadership skills with the ability to drive change and performance
Clear and effective verbal and non-verbal communication skills
Desire for a hands-on approach in strategic planning and achievements
Willingness to travel frequently between Melbourne and Adelaide as well as other destinations as required

Responsibilities

Lead and develop the VIC & SA Cabin Crew team in safety, operations, and people responsibilities
Translate strategic plans and goals into tangible actionable activities for the broader team
Initiate and drive plans to ensure financial, customer and people performance metrics are met
Manage escalations around rostering, service disruptions, compliance and customer complaints
Oversee performance management, including absenteeism and case management
Develop leadership skills in direct reports to enable achievement of business objectives
Champion safety leadership, driving local execution and input into Cabin Crew safety strategies
Participate in a rotational 24x7 on-call roster and adhere to critical incident management principles

Benefits

Takeoff professionally with opportunities to grow and elevate your career
Standby for adventure with Jetstar discounts across the Qantas Group and partner network
Make work feel like a holiday in a fun, driven team