Cabin Crew Supervisor

2w2 weeks ago

Airnorth

Darwin, AU · Full-time · A$85,000 – A$115,000

About this role

Airnorth is seeking an experienced and motivated Cabin Crew Supervisor to join our Inflight Services team. This leadership role combines line flying with operational and administrative responsibilities, supporting the delivery of safe, professional and high-quality cabin operations across the Airnorth network.

Working closely with the Manager Inflight Services, you will lead, mentor and support Cabin Crew while contributing to operational performance, service standards and regulatory compliance. The role involves a mix of line flying, ground-based leadership duties and administrative responsibilities.

You will foster a positive team culture aligned with Airnorth values, monitor line operations, ensure safety and compliance, and liaise with service providers. Flexibility in working hours may be required to support operational and training needs across the business.

This is an excellent opportunity for an experienced cabin crew professional looking to take the next step into a leadership position within a dynamic regional airline. Contribute to policy development, risk management and safety initiatives while maintaining strong service delivery.

Requirements

Previous experience as cabin crew
Experience in customer service and/or airline operations
Experience leading or supervising a team
Strong communication, leadership and interpersonal skills
Ability to motivate and support staff in a dynamic operational environment
Strong organisational skills with the ability to plan and prioritise work
Proficiency in Microsoft Office (Outlook, Word, Excel and PowerPoint)
Ability to obtain and maintain Aviation Security Identification Card (ASIC) and operational cabin crew requirements (RSA, First Aid, Passport)

Responsibilities

Mentor, supervise and support Cabin Crew members
Assist with recruitment, induction, promotion and development activities
Monitor cabin crew line operations and provide feedback to improve performance and service delivery
Ensure operations are conducted in a safe, secure and compliant manner
Develop and maintain inflight service standards and procedures
Assist Network Operations with crew roster changes and operational issues
Maintain awareness of regulatory and industrial requirements affecting cabin crew operations
Complete cabin crew administration tasks including records, travel arrangements, payroll support and reporting