Field Services Technician - FAA BNATCS (Remote)

5w1 month ago

Peraton

US · Full-time · $80,000 – $128,000

About this role

This role supports the installation, transition, and sustainment of next-generation Voice Communication Switch (VCS) systems for the FAA. The Field Services Technician leads site preparation, system cutovers, and customer acceptance while decommissioning legacy systems in operational environments.

Daily responsibilities include conducting site surveys, performing system testing and validation, and troubleshooting voice, network, and hardware faults. The technician also executes decommissioning of legacy voice platforms, maintains accurate technical documentation, and provides on-site customer support and end-user orientation as needed.

This position requires independent operation in remote field locations with 95% travel nationwide. The technician works directly with customers and coordinates closely with engineers and program teams during deployments, ensuring compliance with safety protocols and site security standards.

This role involves handling complex technical challenges under time constraints in operational environments. Technicians work on next-generation voice communication systems critical to aviation safety, gaining exposure to advanced telecommunications infrastructure and VoIP technologies.

Requirements

Minimum of 2 years relevant experience with a BS/BA degree, or 6 years in lieu of degree
US Citizenship and ability to obtain a public trust clearance
Hands-on experience with Voice Communication Switch (VCS) systems or similar mission-critical voice platforms
Experience supporting system cutovers, migrations, or technology refresh efforts
Knowledge of telecommunications infrastructure, VoIP technologies, cabling standards, and power validation
Strong troubleshooting and root-cause diagnostic skills
Ability to lift up to 50 pounds, push/pull up to 200 pounds, and stand for extended periods; must be fit for extensive travel and rotating shift work

Responsibilities

Lead and support site surveys, site preparation, and system installation activities
Execute and support VCS system cutovers from legacy voice platforms to next-generation systems
Perform decommissioning of legacy voice communication systems
Conduct independent system testing and validation to confirm power, cabling, and equipment compliance
Perform maintenance, troubleshooting, and repair of VCS and supporting telecom/IT infrastructure
Provide on-site customer support and end-user orientation or training as needed
Maintain accurate technical documentation, service reports, and cutover records