Assistant Crew Controller

1w1 week ago

TUI

Luton, GB · Full-time · £32,000 – £42,000

About this role

Do you thrive in a fast paced dynamic environment, solving complex business problems? Joining TUI Airways as Assistant Crew Controller places you in the heart of Operations, working alongside the team responsible for Pilots and Cabin Crew delivery. Utilise resources efficiently, ensure compliance with legal and industrial agreements, meet budgetary restrictions, and maintain outstanding customer service.

The TOCC operates 24/7, 365 days per year on shift basis, covering day shifts from 7:30am to 7:30pm and night shifts from 7:30pm to 7:30am, including weekends and Bank Holidays. Shift patterns may change with business requirements. Serve as first point of contact for Flight Deck and Cabin Crew communities.

Our Airline Division is a hub of activity keeping aircraft in the sky for customers' dream locations. Enjoy huge variety across departments like Customer Delivery, Flight Operations, Safety and Compliance. Work with diverse stakeholders in the UK's Best Leisure Airline.

Shape your career with access to TUI Learning Hub, intercultural collaboration, and global projects. Champion community involvement through TUI Care Foundation initiatives. Benefit from flexible working, generous travel perks, and health support for work-life balance.

Requirements

Proven experience within a fast paced operational environment
Experience of working with policy and or legislative agreements
A creative problem solver, able to consider alternatives and arrive at a logical decision
Comfortable with ambiguity and working under pressure in a reactive environment
Previous experience in a customer service based role
Process and detail orientated with excellent organisational skills
Strong inter-personal and excellent communication skills

Responsibilities

Serve as the first point of contact for both the Flight Deck and Cabin Crew community within TUI Airways
Maintain and amend changes to the crew community's live roster, ensuring the flying programme is maintained
Work closely and collaboratively with the Operations team and other key stakeholders within TUI
Utilise resources as efficiently as possible for Pilots and Cabin Crew
Ensure requirements comply with legal and industrial agreements
Meet budgetary restrictions while delivering outstanding customer service
Manage crew scheduling in a 24/7 operations control centre

Benefits

Attractive remuneration and discretionary bonus schemes
Generous travel benefits
Extensive health and well-being support
Flexible working encouraging healthy work-life balance
Access to TUI Learning Hub for career development
Opportunities to broaden network through intercultural collaboration and global projects
Involvement in local charity and sustainability initiatives like TUI Care Foundation