About this role
At KLM Cityhopper we carry out many return flights daily. This is only possible with optimal scheduling of cabin and cockpit personnel. Your task is to monitor this crew planning during the day of execution and adjust in case of disruptions.
When flights are cancelled, delayed, or crew reports sick or not fit to fly, it impacts planning immediately. You repair the schedule to keep it complete and punctual, complying with EASA, CAOs, and Vliegdienst/Cabinedienst guidelines. You solve this complex puzzle under high pressure with little time available.
You work in the Operations Control Center at Schiphol-Oost, the heart of KLM and KLM Cityhopper. Join a team of 18 crew controllers and 5 specialists focused on KLC flights. Tasks are divided, collaboration is close, and shifts include nights and weekends.
Determine extra flights with available crew, handle last-minute phone queries, prevent out-of-pocket costs like hotels and taxis. Communicate with cockpit and cabin crew on allocations. Actively contribute to improvement projects with room for personal development.
Requirements
- HBO diploma and/or HBO work-/thinking level
- Experience with crew processes, planning and schedules in an operational environment
- Knowledge of automated information processing and application of CAOs and regulations
- Excellent knowledge of Dutch and English in word and writing
- Analytically strong with ability to make quick decisions
- Stress resistant and able to handle sudden high work pressure
- Empathetic with strong interpersonal sensitivity
- Flexible and thrive in dynamic, hectic environments
Responsibilities
- Monitor and adjust crew planning during the day of execution in case of disruptions
- Repair the schedule for cancellations, delays, or crew sick/not fit to fly reports
- Determine if extra flights can be executed with available crew
- Handle last-minute telephone questions or requests
- Prevent out-of-pocket costs, for example for hotels and taxis
- Communicate with cockpit and cabin crew about allocations and related matters
- Actively contribute to various improvement projects
Benefits
- Gross salary between €3,346.71 and €4,421.22 per month
- Plenty of room for personal development and growth opportunities
- Good pension scheme and 8% holiday allowance
- End-of-year payment of 8.33%
- 25 vacation days and 5 extra free days
- Significant discount on flight tickets after 6 months
- Travel expense reimbursement and free Schiphol bus network use
- Discount on health insurance
Similar roles
Crew Controller
1w1 week agoBeond
Male, MV · Full-time · $30,000 – $50,000
Crew Controller
1w1 week agoAir New Zealand
Auckland, NZ · Full-time · NZ$80,000 – NZ$110,000
Assistant Crew Controller - Part-Time
1w1 week agoTUI
Luton, GB · Part-time · £28,000 – £35,000
Crew Controller
1w1 week agoWizz Air
Budapest, HU · Full-time · €35,000 – €50,000