Manager Cabin Crew Support Team & Administration

2w2 weeks ago

Qantas

Sydney, AU · Full-time · A$160,000 – A$220,000

About this role

As Manager CCST and Administration, lead the Cabin Crew Support Team, delivering high-quality operational and administrative support as the first point of contact for Long Haul and Short Haul Cabin Crew. Hold end-to-end accountability for the Cabin Crew department’s administrative functions, ensuring accurate, timely and compliant processing of all crew-related matters. Act as the subject matter expert for the CCST function.

Work closely with key stakeholders to ensure compliance, operational readiness and continuous improvement. Operating in a fast-paced environment, balance competing priorities while identifying risks, trends and opportunities to improve processes, systems and efficiency across the CCST and Administration portfolio. Enable corporate teams to perform at their best.

Strengthen crew recognition initiatives and uplift capability across the Cabin Crew business. Join Qantas, Australia’s largest regional, domestic, and international airline with subsidiary businesses supporting overall operations. Based permanently at Mascot Head Office in a dynamic team environment.

Grow personally and professionally with development as a priority, including on-the-job training, coaching and formal opportunities. Take your career in different directions within the Qantas Group. Enjoy the Qantas employee benefits program extending beyond travel.

Requirements

7+ years' experience working in complex operational or administrative environments
Strong understanding of regulatory and compliance obligations within complex operating environments
Excellent stakeholder management and influencing skills
Proven ability to manage multiple priorities, meet deadlines and deliver high-quality outcomes
Experience in business and data analysis, and process design, with strong attention to detail
Demonstrated experience driving process improvement and operational efficiencies
Experience working with frontline workforces, interpreting policy and recommending practical solutions
Strong team leadership capability, including the ability to build a positive and high-performing team

Responsibilities

Lead the Cabin Crew Support Team, delivering exceptional service to Cabin Crew
Own and continuously improve a critical function, shaping efficient processes
Deliver high-quality operational and administrative support as first point of contact for Long Haul and Short Haul Cabin Crew
Manage end-to-end accountability for administrative functions, ensuring accurate, timely and compliant processing
Act as subject matter expert for the CCST function
Work closely with key stakeholders to ensure compliance, operational readiness and continuous improvement
Balance competing priorities, identifying risks, trends and opportunities to improve processes and efficiency
Strengthen crew recognition initiatives and uplift capability across the Cabin Crew business

Benefits

Heavily discounted air travel within Australia and across the globe for you, family and friends
Exclusive deals on accommodation and holidays
Flexible leave options including 18 weeks paid parental leave plus superannuation payments
Additional purchased leave options
On-the-job training and coaching from day 1
Formal training opportunities for development